de Sede offers more – our after-sales services are there for you throughout your furniture’s entire lifespan.
Each de Sede model is conceived with an eye to absolute perfection and a passion for detail by internationally acclaimed designers. Our in-house development department produces every item in compliance with rigorous quality guidelines and high technical standards. We know that only the best will convince our customers to buy and will continue to keep them happy with our furniture. As an exclusive brand, we also feel it is our duty to be there for you after you have taken delivery. So if you opt to purchase a de Sede product, you can count on the comprehensive service we provide to our customers in collaboration with our authorised furniture dealers.
The right advice
The authorised furniture dealers with whom we work and from whom you can buy our de Sede furniture receive special training in advising customers and are able to ensure that individual wishes can be fulfilled. We regularly stage seminars at our Swiss headquarters in Klingnau to increase our partners’ knowledge of how we select leather, how we process it and how we use it to create our upholstered furniture and to fine-tune their feeling for our exclusive de Sede products. Only sales consultants who themselves appreciate the uniqueness of de Sede furniture because they have got to know first-hand the wealth of craftsmanship and perfection that go into its making can pass this knowledge on to their customers convincingly.
Training at our works also includes the planning of individual seating ensembles and how to explain the operation of multifunctional models. The know-how thus gained enables sales staff to cope with the personal requirements of individual customers and to present our wide range of different models effectively. de Sede sofas have tilt mechanisms, flexible armrests, concealed headrests, pivoting and extendible seats and legs that can be raised to provide relaxing footrests. Many of our comfortable easy chairs can be operated by remote control. It is necessary that these conveniences are clearly explained to customers when products are demonstrated so they can enjoy the full benefit of them later in their own homes.
Our field staff makes regular calls on our dealers and one of the subjects that are often discussed is how to look after leather properly, since this is of paramount importance to ensure the long life of a sofa. You can obtain leather-care sets that have been specially developed by our leather technicians from your furniture dealer. He will also show you how to use them and give you useful tips about the care and cleaning which your furniture regularly needs.
This constant contact is an important element in our quality system, which also includes feedback from our customers – for we are very interested in your opinion. It is only this that ensures the ongoing development of de Sede products needed to enable them to meet all our customers’ various requirements. Sales staff are an extremely important point of contact and their expertise creates decisive advantages for everyone concerned.
